Terms and Conditions

Last Updated: 4 November, 2025

Welcome to optiwave.com.bd (“Site”), operated by Optiwave (“we”, “us”, “our”).
By accessing or using our Site, you agree to comply with and be bound by the following Terms & Conditions (“Terms”). If you do not agree, please discontinue use of the Site immediately.

1. Acceptance of Terms

By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Site.

2. Business Information

Business Name (Trade License): Optiwave
Corporate Address: 2B, KDA Avenue, Shibbari, Khulna
Registered Address: Mithakhali Bazar, Mongla, Bagerhat
Website: optiwave.com.bd

3. Eligibility

  • You must be at least 18 years old to use this Site.
  • By using the Site, you confirm that you have the legal capacity to enter into a binding agreement.

4. Our Services

  • Optiwave provides technology and electronics products, accessories, and related solutions through online sales.
  • Product availability, descriptions, and prices may change at any time without notice.
  • All listed products are subject to stock availability.

5. User Accounts

  • You may need to create an account to access certain features.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate and up-to-date information during registration.
  • Sharing, transferring, or selling your account is strictly prohibited.

6. Pricing, Payment & Billing

  • All prices shown on the Site are in Bangladeshi Taka (BDT).
  • Prices may change at any time without prior notice.
  • Payments must be made using the approved methods listed on the Site.
  • All applicable taxes or fees will be included or disclosed at checkout.

7. Order Process

  • Placing an order constitutes an offer to purchase.
  • An order is confirmed only after payment is successfully received and verified.
  • Optiwave reserves the right to cancel any order due to product unavailability, pricing errors, or suspicious activity.
  • Upon acceptance, a legally binding sale contract is formed between you and Optiwave.

8. Shipping, Delivery & Risk of Loss

  • Delivery timelines provided on the Site are estimates only.
  • Delays may occur due to courier limitations, stock issues, or unforeseen circumstances.
  • Risk of loss passes to the customer upon dispatch of the product.

9. Cancellation & Refund Policy

Customer-Initiated Cancellation

  • Orders may be cancelled before shipment.
  • Once an order is shipped, cancellation requests may not be accepted.

Refund Eligibility

A refund may be issued only if:

  • The ordered product is unavailable;
  • The product is not delivered within the maximum stated time;
  • The delivered item is damaged or defective;
  • The item received is materially different from what was ordered.

Refund Processing

  • Refunds will be processed using the original payment method.
  • Refund timing may vary depending on payment provider or bank processing times.

10. Returns & Replacement

  • Products must be returned in their original packaging and condition.
  • Physical damage caused by misuse, burns, water exposure, or unauthorized modification is not eligible for replacement.
  • Warranty terms vary by product and manufacturer.

11. Intellectual Property

  • All content on the Site—including text, images, graphics, logos, and product descriptions—is the property of Optiwave or its licensors.
  • You may not reproduce, distribute, or modify any content without prior written permission.

12. Prohibited Activities

You agree not to:

  • Use the Site for unlawful, harmful, fraudulent, or abusive purposes;
  • Attempt unauthorized access to the Site, servers, or user accounts;
  • Distribute viruses, malware, or harmful code;
  • Misuse the Site for spamming, phishing, or hacking.

13. Limitation of Liability

  • Optiwave is not liable for indirect, incidental, or consequential damages arising from the use or inability to use the Site.
  • We do not guarantee uninterrupted, secure, or error-free Site operation.
  • Product descriptions, specifications, and images are provided for guidance and may vary slightly from actual items.

14. Privacy

Your use of the Site is governed by our Privacy Policy.
We may collect, store, and process personal information as outlined in the Privacy Policy.

15. Third-Party Links

The Site may contain links to third-party websites. Optiwave is not responsible for the content, services, or privacy practices of external sites.

16. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice.
Changes become effective immediately upon posting.
Continued use of the Site constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of the People’s Republic of Bangladesh.
Any disputes shall be resolved exclusively in the courts of Bangladesh.

18. Contact Us

If you have any questions or concerns, please contact:

Optiwave
Corporate Address: 2B, KDA Avenue, Shibbari, Khulna
Registered Address: Mithakhali Bazar, Mongla, Bagerhat
Email: support@optiwave.com.bd