Privacy Policy

Last Updated: 4 November 2025

This Privacy Policy describes how Optiwave (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use optiwave.com.bd (“Site”). By accessing or using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information when you:

  • Create an account
  • Place an order
  • Subscribe to newsletters
  • Contact our support team
  • Participate in promotions or surveys

This information may include:

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment-related information (processed securely through third-party providers)
  • Account login details

1.2 Non-Personal Information

We may automatically collect non-personal data, including:

  • Device information
  • Browser type
  • IP address
  • Cookies and usage data
  • Pages visited on the Site
  • Time spent on each page

This helps us improve website performance and user experience.

2. How We Use Your Information

We use collected information to:

  • Process and deliver your orders
  • Provide customer support
  • Verify your identity and prevent fraud
  • Improve website functionality and content
  • Send order updates, promotional offers, and important notifications
  • Maintain and secure our systems
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Remember your preferences
  • Monitor website performance
  • Provide personalized product recommendations

You may disable cookies in your browser settings, but doing so may affect site functionality.

4. Sharing Your Information

We may share information with trusted third parties, such as:

  • Payment gateway providers
  • Delivery and courier partners
  • IT and website maintenance service providers
  • Legal or regulatory authorities (if required)

All third parties are expected to follow strict confidentiality and data protection standards.

5. Payment Security

We use secure, industry-standard payment gateways for all transactions.
Your complete payment information (e.g., card numbers) is never stored on our servers.

6. Data Retention

We retain your information for as long as necessary to:

  • Fulfill your order
  • Comply with legal requirements
  • Resolve any disputes
  • Improve our services

You may request deletion of your account and data, subject to applicable laws.

7. Your Rights

Depending on local laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request details about how your data is processed

To exercise any of these rights, please contact us.

8. Protecting Your Information

We implement technical and administrative safeguards to protect your data from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alterations
  • Security breaches

However, no online platform can guarantee complete security.

9. Third-Party Links

Our Site may include links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
We encourage you to review their policies before providing personal information.

10. Children’s Privacy

Our Site is not intended for children under 18 years.
We do not knowingly collect information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes take effect immediately upon posting on the Site.
Your continued use of the Site constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Optiwave
Corporate Address: 2B, KDA Avenue, Shibbari, Khulna
Registered Address: Mithakhali Bazar, Mongla, Bagerhat
Email: support@optiwave.com.bd